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Claim Report Tour Operator Bankruptcy


Claim report process

What do you need to report a claim

  • Tour contract with tour operator (scan or photo)
  • Receipt of deposit payment and/or full price of the trip (scan of photo)
  • Receipt of payment of any additional expenses, which you are claiming a compensation for (necessary replacement accommodation and meals abroad, return travel expenses to the Czech Republic) (scan or photo)
  • Bank account number for the insurance benefit

Keep the originals of all documents for at least 6 months in case we would like to verify the copies. If you will not be able to provide them on request, we are entitled to ask you to give us the insurance benefit back. Electronic documents can be uploaded in PDF, JPG, JPEG, PNG, BMP, GIF, DOC(X), XLS(X), ODT or ODS formats with each document being limited to 10 MB.

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